Help Center: Account and Login Support

To register, click the Join Now button on any page. Enter your email address, choose a strong password, select your role (sugar daddy or sugar baby), and fill in your basic profile details. You will receive a verification email — click the link inside to activate your account.

Once verified, complete your profile with clear photos and additional information about yourself. The more complete and authentic your profile, the better your chances of connecting with the right people. Registration is free, and basic membership gives you full access to browse and connect with verified members across the UAE.

First, check your spam or junk folder. Verification emails are sometimes filtered by mistake. If the email is not there, log in with your credentials and look for a Resend Verification Email button on the dashboard.

If you still do not receive it, the email address you registered with may contain a typo. Contact our support team with the correct email address and we will update it for you so you can receive the verification link.

An email address is required for registration. It serves as your login credential and the primary channel for account verification, password recovery, and important platform notifications. We do not share your email with other members — it is used solely for account management and security purposes.

If you forget your password, click the Log In button and then select Forgot Password. Enter the email address associated with your account. We will send a password reset link to that email.

Click the link and follow the instructions to set a new password. Choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. The reset link expires after 30 minutes for security, so act promptly. If you do not receive the email, check your spam folder and ensure your email address is correct.

Reset links expire after 30 minutes. If too much time has passed, request a new one through the Forgot Password page. If the link is fresh but still not working, try copying it directly from the email and pasting it into your browser address bar instead of clicking it.

If the problem persists, clear your browser cache and cookies, then try again. If none of these steps work, contact our support team with your registered email and we will assist you directly.

To change your gender, log in to your account, go to Settings, then Profile Information. You will see your current gender selection with an option to change it. Select the correct option and save your changes. Your profile will update immediately.

If the gender field is locked or you encounter an error when trying to save, this may be due to a verification status on your account. Contact our support team and we will assist you with the change directly.

Changing your gender will update how you appear in search results and member filters. Your existing conversations and connections remain intact. However, members who found you through a gender-specific search may no longer see you in those results after the change.

There are several common reasons for login failures:

1. Incorrect email or password — Double-check both fields, paying attention to capital letters and special characters. If you are unsure, use the Forgot Password option to reset.

2. Account not yet activated — You must click the verification link in the registration email before you can log in. Check your inbox and spam folder.

3. Account temporarily locked — After multiple failed login attempts, your account may be locked for security. Wait 15 minutes and try again.

If none of these resolve the issue, contact our support team with your registered email address.

For your security, accounts are temporarily locked after 5 consecutive failed login attempts. The lock lasts 15 minutes. Once the lock expires, you can try again. If you are still unable to log in, use the Forgot Password option to reset your password, or contact support for assistance.

This is usually a browser issue. Try clearing your browser cache and cookies, then attempt to log in again. If that does not work, try a different browser or an incognito/private window. Browser extensions — particularly ad blockers or privacy tools — can sometimes interfere with login functionality. Try disabling extensions temporarily to see if that resolves the issue.

Go to Settings, then Account Information. Enter your new email address and click Save. We will send a verification email to the new address — you must click the link inside to confirm the change. Your old email will remain active until the new one is verified.

To delete your account, go to Settings, then Account Management, and select Delete Account. You will be asked to confirm your decision. After confirmation, your account is deactivated and your profile is hidden from other members, but your data is not permanently removed immediately. During the grace period, you can restore your account at any time by simply logging back in with your original credentials. Once the grace period expires, your account, profile data, messages, and connections will be permanently deleted and cannot be recovered.

If your question is not answered in this Help Center, you can contact our support team directly. Send an email to our support address with a detailed description of your issue, your registered email address, and any relevant screenshots. Our team typically responds within 24 hours.